Reference

How s2k Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is handled with care and kept only as long as your account needs it. Access to s2k depends on your local law and eligible regions.

Account Data ProtectedbKash, Nagad, Rocket CoveredYour Rights, Your RequestBangladesh-Focused Support
s2k How s2k Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from the moment you log in to the point your bKash or Nagad payment clears. Here is how we handle the key areas of your data.

Account Security

Your account is protected by OTP verification on login and on sensitive changes. We flag unusual session activity and can lock access if something looks off.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. No advertising cookies are placed without your consent.

Data Retention

Active account data is kept while your account is open. After closure, we hold records for the period required under applicable rules, then delete them.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or ask about deletion. Submit requests via live chat or email and we will respond within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available to help. Reach out through any of the channels below and mention that your query is a privacy request so it gets routed correctly.

Team online

Live Chat

Open the chat window from your account dashboard. Available during our standard support hours for Bangladesh.

Email Support

Send your privacy request to our support address. Include your registered phone number so we can locate your account quickly.

Account Settings

Some data corrections — like updating your phone number or email — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy

Straight answers to what Bangladesh account holders ask most about how their data is used on s2k.

We collect your name, phone number, email address, and the mobile wallet details you use for deposits and withdrawals — such as your bKash or Nagad account number. Device and session data is also logged for security.

We share only what is necessary. Payment processors like bKash, Nagad, and Rocket receive the transaction data needed to complete your payment. We do not sell your personal information to advertisers or data brokers.

Your data is kept while your account is active. After you close your account, we retain records for the period required under applicable rules, after which they are deleted from our systems.

Contact our support team via live chat from your account dashboard or by email. State that you are making a data access request and include your registered phone number so we can locate your account.

Yes. You can request deletion by contacting support. We will process your request in line with applicable rules — some data may need to be retained for a required period before full deletion is possible.

Yes. The rights available to you depend on your local law and the eligible regions s2k serves. If you are in Bangladesh, contact support to understand what applies to your account specifically.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.