Reference

What You Agree to When You Use s2k

These terms set out the rules for using your s2k account — from how you fund it with bKash, Nagad, or Rocket, to how withdrawals are processed and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal rules includedRegion-dependent access

Explore the Lobby Read FAQ

What These Terms Actually Cover

s2k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of your s2k account — opening it, funding it, placing wagers, and requesting a withdrawal. When you deposit via bKash, Nagad, or Rocket, you confirm that the wallet belongs to you and that the funds are yours to use. We

1
do not accept third-party wallet transfers; the name on your mobile wallet must match your registered account name. Withdrawals follow the same path — we send back to the wallet you deposited from, after identity verification is complete. We may suspend or close an account if
2
we detect misuse, multiple accounts from the same device, or activity that conflicts with these terms. s2k reserves the right to update these terms at any time; continued use of your account after a change means you accept the updated version. Availability of our services depends
3
on your local law and the eligible regions we operate in — if access is restricted where you are, these terms do not create any entitlement to use the platform. For any dispute about how these terms apply to your account, contact our support team first;
4
we aim to resolve account issues before escalating further.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account, our support team handles queries around the clock. Reach us through live chat inside your account dashboard, or send a message via the contact form on this page. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, include your transaction reference number so we can trace it quickly.

Team online

Live Chat

Open your account dashboard and tap the chat icon — our team picks up account and terms queries directly from there.

Contact Form

Use the form on this page for written queries. Include your registered mobile number and a brief description of the issue.

Transaction Disputes

For bKash, Nagad, or Rocket payment concerns, send your wallet transaction ID so our team can match it to your account record.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through OTP verification on every login — a one-time code sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN; payment confirmation happens inside your own wallet app. Account data is held only as long as needed for transaction records and regulatory compliance, after which it is deleted or anonymised. To request a change to your account details or ask what data we hold, contact support with your registered number and a valid ID.

OTP Login

Every session requires a one-time code to your registered mobile number. No login goes through without it, keeping your account locked to your device.

Wallet Privacy

We never see or store your bKash, Nagad, or Rocket PIN. Payment steps happen inside your wallet app, not on our servers.

Data Retention

We keep transaction and account records only as long as required. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Data Requests

To see what we hold on your account, or to request a correction, contact support with your registered mobile number and a copy of your ID.

Common Questions About These Terms

Answers to what Bangladesh account holders ask most about how these terms work in practice.

These terms apply to anyone who opens and uses an s2k account. Access depends on your local law and eligible region — if your region is restricted, these terms do not grant you the right to use the platform.

No. The mobile wallet you use must be registered in your own name and match your s2k account details. Third-party wallet deposits are not accepted and may result in account suspension.

We will notify you of material changes. Continuing to use your account after an update means you accept the revised terms. If you disagree, you should stop using the account and contact support.

Contact our support team via live chat or the contact form. We will process the closure, settle any pending withdrawals to your registered wallet, and confirm when the account is deactivated.

We retain transaction and identity records for as long as required by applicable rules. After that period, data is deleted or anonymised. You can request a summary of what we hold by contacting support.

Contact support immediately via live chat. We can freeze your account, review recent login activity, and reset your OTP credentials to secure it while we investigate.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ Mobile Bangladesh

What You Agree to When You Use s2k

How to Reach Us About These Terms

Live Chat

Contact Form

Transaction Disputes

How We Protect Your Account and Data

OTP Login

Wallet Privacy

Data Retention

Data Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use someone else's bKash or Nagad wallet to deposit?

03 What happens if s2k updates these terms?

04 How do I close my account?

05 How long does s2k keep my account data?

06 What should I do if I think my account has been accessed without my permission?

Terms & Conditions

Related pages

Related pages